Once your account is verified and validated by Office 365, the scanning process will kick-in. When the new window opens, enter your account details and press ‘ Next’. Now, when prompted to confirm that you are using the affected machine, select ‘ Yes’ and again hit the ‘ Next’ button. When presented with ‘ Select which apps you are having problems with’ screen, choose Outlook and hit the ‘ Next’ button. If you have downloaded SaRA to your local computer, sign in with your Microsoft account and select ‘ Advanced diagnostics’ in Microsoft Support and Recovery Assistant. You’ll need an internet connection to download, install, and use the Microsoft Support and Recovery Assistant 1] Select which apps you are having problems with Select which apps you are having problems with.If your Microsoft Outlook account is not working as desired and causing problems, you can use the Advanced Diagnostics section in Microsoft Support and Recovery Assistant to scan Outlook for known issues and build a detailed report of your Outlook configuration. Using Advanced Diagnostics in Microsoft Support & Recovery Assistant So, if you find an Office app like Microsoft Outlook is not working properly, you can use Advanced Diagnostics in Microsoft Support and Recovery Assistant to fix it. The tool is designed to run multiple scans to diagnose and fix problems occurring in Office apps.

To resolve issues experienced while working with Office suite, Microsoft offers a useful tool called SaRA (Support and Recovery Assistant).

Download support and recovery assistant